A number of cruise lines have been forced to cancel bookings due to the sudden collapse of UK-based travel company, Jetline Holidays.
Several major cruise lines including Holland America Line, Cunard and Princess Cruises have been forced to cancel all of their bookings through Jetline Holidays due to the travel company suddenly collapsing last week, it has been reported.
The confirmed last week that Jetline Holidays, operated by Jetline Travel Ltd, ceased trading. The CAA also revealed this meant a loss of ATOL protection, which leaves thousands of passengers uncertain about their travel plans.
P&O Cruises has transferred some of its bookings to direct reservations, however other cruise lines have cancelled bookings requiring the affected passengers to seek refunds and compensation through ATOL or directly with their cruise line.
READ MORE:
Many passengers now remain uncertain of their options, as cancellations were made with little warning, which means they now need to seek refunds or alternative travel arrangements.
Jetline Holidays specialised in cruise and holiday packages with major cruise lines. A joint statement from the cruise companies confirmed that impacted guests have been contacted and are being supported with alternative arrangements. Those seeking compensation are advised to contact which protects UK travellers in cases where a travel provider ceases its operations.
Travellers are now being advised that if they had a Jetline Holidays booking with any of the affected cruise lines, they should firstly contact ATOL for refunds, then reach out to their cruise line for updates on rebookings or refund eligibility, and to confirm other bookings such as flights and accommodation, as they may still be valid.
The London-based company was originally established back in 2000 and is also the parent company of Jetline Cruise. It also traded under the names Bargain Late Holidays, Best Priced Holidays, Cruise & More, Elegant Getaways, Jetline Cruise, Our Best Holidays and Save on Sun.
In a statement the CAA commented: "If you are currently overseas and you hold a scheduled flight e-ticket, the flight remains valid for the return journey. You are advised to check-in with the airline as per the existing flight ticket. The CAA is speaking to the service providers for the other elements of your trip to ensure these continue as planned.
"We are currently collating information from the company, and we will update this page shortly with instructions for Jetline Travel Ltd ATOL protected bookings on how to make a claim."
The CAA also expressed how bookings sold as accommodation only, non-flight packages and cruise only bookings which do not include a flight element, would not be protected by the ATOL scheme.
They added: "We understand that Jetline Travel Ltd acted as agents for other ATOL holders, these bookings are not protected under the ATOL of Jetline Travel Ltd. Check your ATOL Certificate under the ‘Who is protecting your trip?’ section, this will show who the responsible ATOL holder is. If the protector of your trip is still trading, you should contact that ATOL holder for further assistance."
All the cruise lines affected