Mira-Bhayandar: As part of a series of initiatives implemented in accordance to the seven-point agenda chalked out by chief minister-Devendra Fadnavis, the Mira Bhayandar-Vasai Virar (MBVV) police Commissionerate has unveiled an innovative approach to gather public feedback via Quick Response (QR)-based reviews.
The new mechanism which is a first of its kind initiative to be launched in the state is aimed at better transparency by replacing the traditional feedback mechanisms for public redressal, including in-person complaint registers at police stations, verbal feedback during visits and public window where citizens could report issues or concerns.
The system was launched at the Samvad Hall at the MBVV police headquarters in Mira Road on Wednesday (2, April) in the presence of commissioner-Madhukar Pandey and other senior officials. Standees displaying the QR codes at visible locations will be available across all 19 police stations and other service related departments.
Visitors scanning the on-site QR-code on Google scanner will have to enter their names and mobile numbers following which they will gain access to a detailed questionnaire seeking inputs on multiple parameters including- purpose of visit, nature of complaint, officers’ behaviour, status of resolution, service efficiency, response time and cleanliness of the facility.
“Visitors should avail the facility which will not only help us in rectifying any kind of shortcomings, but also incorporate valuable suggestions to improve and enhance facilities.” said MBVV chief- Madhukar Pandey.
The feedback will also help in rating the operational effectiveness of police stations by capturing both- quantitative and qualitative feedback, allowing for a comprehensive assessment of each interaction.
With a focus on streamlining government processes, ensuring office efficiency and improving the daily lives of citizens, the chief minister had launched the 100-day action plan in January this year, which is being evaluated by the Quality Council of India (QCI).
