In a horrifying incident, a young girl was hospitalised in Chennai after she mistook a piece of glass for an ice cube in a sealed boba drink bottle.
The incident took place on April 27 when the girl's mother Jahnavi Sanghavi purchased the boba tea from the Frozen Bottle outlet in Thoraipakkam.
Sanghavi posted the harrowing experience on LinkedIn. She said, "On 27th April, I purchased a boba drink from Frozen Bottle - Thoraipakkam, Chennai. Though the bottle was sealed, it contained glass shards."
She said her daughter accidentally took one into her mouth, mistaking it for ice but quickly realised it was glass and spat it out. After that, she was immediately taken to the hospital for a medical examination.
Sanghavi claimed that the next day her daughter began vomiting and had to be hospitalised again. She said, "I contacted Frozen Bottle, and Mr Vipul Chaudhary (Marketing Lead) assured me that the company would take responsibility and compensate for the hospitalisation costs. I promptly submitted all required medical documents."
She alleged that it's been over 20 days now and she hasn’t received any response from the team. Her calls and emails have been ignored.
She further stated that when she highlighted how serious this issue was, the company responded, "We manufacture more than 2.5 crore bottles a month - one such case will not affect our brand."
Sanghavi called out the brand's response as careless and irresponsible. She further stated that she has filed a complaint with the consumer court.
"This post is not just about my family-it is a wake-up call for all consumers and a plea for stricter quality control, corporate accountability, and ethical customer service in the food and beverage industry," she further wrote.
She warned people not to buy anything from Frozen Bottle until they took full accountability and demonstrated a commitment to consumer safety and responsible conduct. She also urged Founder Pranshul Yadav and CEO Arunkumar Balasubramanian to address the issue immediately.
Her post immediately went viral with many supporting her and calling for boycotting the Frozen Bottle.
One person commented, "Frozen Bottle, it's a shame that you are not being responsible in this case!"
Another wrote, "I will avoid this brand and advise my contacts to do so."
Another comment read, "That marks the end of Frozen Bottle for us."