Update on Bengaluru Namma Metro: After users encountered issues recharging and using their National Common Mobility Cards (NCMC) for metro travel, the Bangalore Metro Rail Corporation Limited (BMRCL) temporarily halted the cards’ issuance at metro stations.

According to BMRCL authorities, the problems were caused by a change in backend systems after a vendor switch at RBL Bank, which provides the NCMC cards. Cardholders have issues as a result of this change’s technological issues. Affected users will get contactless Namma Metro cards from BMRCL, and the balance on their NCMC cards will be transferred to the new cards at no additional cost.

The problem must be fixed before April 15th.

Approximately 1,000 individuals visit customer service desks at Metro stations every day on average to get NCMC cards. According to officials, the problem will be fixed by April 15.

“We have chosen to provide contactless cards to those impacted at no cost, even if the number of NCMC card users is comparatively less than that of contactless smart cards, tokens, or QR codes. According to a Times of India story, “We have been informed that the matter will be resolved by April 15,” an official said, referring to a segment of NCMC cardholders that are experiencing the issue.

BMRCL has also updated the schedule for the much awaited Namma Metro Pink Line. Currently under construction, the 21.25-kilometer route is expected to open in stages. The whole line is anticipated to be operational by the end of 2026, with the first phase being ready by December 2025.

There are two phases to the development of the Pink Line, which will link Nagawara and Kalena Agrahara (Gottigere). Phase 1 consists of twelve stations, six of which are subterranean and six of which are elevated, with a total length of 13.92 kilometres. In order to reduce traffic in important parts of the city, BMRCL plans to open this section first.